Telephone Communication in Nursing - Online CNE Course
Course Director: Denise Rismeyer
This online CNE course will provide a basic overview of communication strategies when providing care for patients over the telephone. Topics include opening/closing the call, nursing assessment, listening skills, effective questioning including open-ended questions, identification of nonverbal cues, and use of role play scenarios.
This online CNE course is designed for nurses providing care for patients over the telephone.
Upon completion of this activity, participants should be able to:
- Discuss challenges encountered during telephone communication with patients.
- Identify effective strategies for enhancing telephone communication with patients.
Attendance at this Mayo Clinic course does not indicate nor guarantee competence or proficiency in the performance of any procedures which may be discussed or taught in this course.
Denise Rismeyer, MSN, RN, NPD-BC
Bridget Carter, MS, RN
Nursing Education Specialist-Telehealth Specialty
Department of Nursing
Instructor in Nursing
Mayo Clinic College of Medicine & Science
Mayo Clinic, Rochester, MN
In support of improving patient care, Mayo Clinic College of Medicine and Science is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.
Mayo Clinic College of Medicine and Science designates this enduring activity for a maximum of 0.50 ANCC contact hours. Nurses should claim only the credit commensurate with the extent of their participation in the activity.
Other Healthcare Professionals
A record of attendance will be provided to all registrants for requesting credits in accordance with state nursing boards, specialty societies or other professional associations.
- 0.50 ANCC
- 0.50 Attendance