Frequently Asked Questions

My Account / Profile

How do I create a Profile? 
How do I get to my Profile? How do I opt in or out to hear about MCSCPD courses and offerings?  

Forgotten Username / Password

How do I reset my password?

Registration

How do I register for a course? 
What is the general Cancellation Policy for Mayo Clinic School of Continuous Professional Development? 
How do I find my courses? Where are my CME courses?

Receipts

How do I print my receipt?  Where do I go to download a receipt?

Transcript

How do I get to my Transcripts? 
How do I self-report credits obtained outside Mayo Clinic School of Continuous Professional Development?
Where do I go to see my Credits for past courses?
Where can I download a certificate? 

Look up Information

I want to receive information about upcoming courses, how do I do that? 
How do I find my NPI (National Provider Identifier)? 
How do I find my ABIM ID number?
How do I Contact an American Board of Medical Specialties (ABMS) Member Board?


How do I create a Profile?

The first step is to create a profile in this system.  This is very important for maintaining your accreditation and attendance records.  Be sure to choose the proper path below. Once your profile is created, you can search for courses either in the top search bar or look through Find a Course.  Registering is simple once you have your Profile is built and you are logged in.  The final step is going to your cart (either directly when you register or via the cart symbol in the top bar - to the far right of your name/your account).  

Build a Profile for a Mayo Clinic Staff Member
Build a Profile for a Non-Mayo Clinic Staff Member   
Build a Profile for an Exhibitor

How do I Sign in or Log in? How do I get to my profile?How do I opt in to hear about Mayo Clinic School of Continuous Professional Development courses and other offerings?

Viewing and Editing your profile is very simple once you have created it

How do I reset my password?

Follow these easy instructions to Reset your Password.  You will need access to your email to receive the reset instructions.  If you can not access the email that you set up your account with at this time, there are instructions how to directly contact our offices. 

How do I print my receipt?  Where do I go to download a receipt?

Within your profile, you can find the receipt tab to view and print your receipts 

How do I find my courses?  Where are my CME courses?

You can easily navigate to your course through your profile.  Once you get to your course, you can complete the course evaluation, claim credit, and print your certificates.  Follow these easy steps to navigate to your course.  

Where do I go to see my Credits for past courses?  Where can I download a certificate?  How do I get to my Transcripts?

Transcripts are located in your profile.  Finding your transcripts for previously registered and completed courses, self-reported credits, and RSS transcripts (Grand Rounds) (for Mayo Clinic Staff only) are all in one location within your Profile. 

How do I find my NPI? How do I find my ABIM number?

Go to the NPI Lookup website to find your NPI number.
Go to the ABIM website to find your ABIM number.

I want to receive information about upcoming courses, how do I do that?

You would just need to Opt In for marketing

What is the Cancellation Policy for Mayo Clinic School of Continuous Professional Development?

Cancellation Policy.  Note: This is the general Cancellation Policy.  Each course may have their own policy.

How do I self-report credits?

Self-Reporting Credits is easy, follow these instructions to report credits not gained through MCSCPD to your transcript.  

How do I Contact an ABMS Member Board?

The American Board of Medical Specialities has all of their member boards contact information.  Go to this site to find your board.