COVID-19: Mayo Clinic is committed to taking care of our patients, learners and staff as we address the COVID-19 situation. Learn more about COVID-19 online education, resources, and live course cancellations.

Cancellation and Refund Policy

Live Activities:
Request for cancellations must be submitted in writing to cme@mayo.edu or submitted in writing using the Contact Us Form.  When cancelling a registration for a course 14 days or more before the course start date, a full refund (minus a $75 administrative fee) will be issued in the same form of payment the registration was received. No refunds are granted less than 14 days before the course start date. 

Online/Enduring Material Activities:
Customers may cancel their participation from an online activity if no credit has been claimed and a written request is made within 30 days of purchase. A full refund minus a maximum $75.00 administrative fee will be provided. Administrative fees might be lower on activities that were initially $150 or less. Customer is responsible for inquiring about the administrative fee in advance if they are concerned.

 All requests must be submitted in writing using the Contact Us Form.

This is a general cancellation policy.  Look at your specific course to note any special conditions.

Any use of this site constitutes your agreement to the Terms and Conditions of Online Registration.