October 13, 2015 - Leighton Auditorium, Mayo Clinic - Rochester, MN
Course Directors: Darryl S. Chutka, M.D.

Course Description
This course helps health care providers improve their communication with patients and other healthcare professionals. It provides very practical information on how providers can improve their communication skills.

Topics to be discussed include setting an agenda with patients who have numerous health concerns, obtaining a medical history efficiently, dealing with angry patients, recognizing subtle symptoms of depression or domestic abuse and giving patients bad news. 

Improving communication with patients from other cultures is also covered, including discussion on how to use an interpreter effectively and respecting a patient’s culture in a provider-patient interaction.

Registration Fee:

Credit Information:

Mayo Clinic College of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

Mayo Clinic College of Medicine designates this live activity for a maximum of 7.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Pharmacy Credit
Mayo Clinic College of Medicine Mayo School of Continuous Professional Development is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

Mayo Clinic College of Medicine designates this educational activity for a maximum of 6.5 kowledge-based contact hours.

Nursing Credit
Mayo Continuing Nursing Education is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Participants can earn up to 7 ANCC nursing contact hours. (accredited)

AAFP Credit
This Live activity, Effective Communications in Healthcare: Advancing Patient Care Through Communication, with a beginning date of 10/13/2015, has been reviewed and is acceptable for up to 6.75 Prescribed credit(s) by the American Academy of Family Physicians. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Other Health Care Professionals
A certificate of attendance will be provided to other health care professionals for requesting credits in accordance with state nursing boards, specialty societies, or other professional associations.

Learning Objectives:
Upon conclusion of this program, participants should be able to:

• Review key features of effective communication in healthcare
• Demonstrate skills essential for effective relationship building
• Describe an efficient means of information gathering and agenda setting within a medical history
• Demonstrate effective techniques for giving patients bad or unexpected news.
• Describe how to work effectively with an interpreter when speaking with a patient who speaks another language.

Attendance at this Mayo course does not indicate nor guarantee competence or proficiency in the performance of any procedures which may be discussed or taught in this course.

Exhibit Opportunities
This course offers the unique opportunity for commercial companies to interact with health care providers and highlight their products and services.  If you are interested in exhibit space during this course, please contact Jenna Pederson.