Trained Peer Support for Second Victims - October 28, 2020

Course Director: Robyn Finney, APRN, CRNA, DNAP

Sometimes caring for others involves experiencing painful things and clinicians become traumatized emotionally and/or physically. In this course, volunteer healthcare providers will be trained to become peer supporters for the HELP Program (Healing Emotional Lives of Peers).  It's primary aim is to have colleagues prepared to engage in difficult supportive conversations after involvement in adverse events. Often times, affected colleagues feel alone, isolated with nowhere to turn and no one to talk with. The HELP Program, along with these trained peer supporters, will be ready and available to support colleagues. Course content includes education on the second victim  phenomenon, symptoms displayed, high risk clinical situations, the predictable recovery trajectory of second victims, & techniques to conduct a supportive conversation. 

Target Audience

This course is for Mayo Clinic employees only. 

Learning Objectives

Upon conclusion of this program, participants should be able to:

  • Describe the six stages of the Second Victim Phenomenon.
  • Identify three high risk clinical events that may trigger the Second Victim Phenomenon.
  • Identify three intervention strategies to support colleagues who may be experiencing the Second Victim Phenomenon.
  • Identify four key parts of one on one supportive peer interactions with second victims.
  • Discuss two available resources within the Mayo institution to refer second victims if needed.
  • Describe logistical process of the HELP Program focusing on how to activate peer support.
  • Discuss the role of a Trained Peer Supporter, along with responsibilities.

Attendance at any Mayo Clinic course does not indicate or guarantee competence or proficiency in the skills, knowledge or performance of any care or procedure(s) which may be discussed or taught in this course.

Course summary
Available credit: 
  • 4.00 AMA PRA Category 1 Credit™
  • 4.00 ANCC
  • 4.00 Attendance
Course opens: 
07/13/2020
Course expires: 
10/28/2021
Rochester, MN
United States

All travel and lodging expenses are the sole responsibility of the individual registrant.

Accreditation Statement
In support of improving patient care, Mayo Clinic College of Medicine and Science is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

Credit Statement(s)

AMA
Mayo Clinic College of Medicine and Science designates this live activity for a maximum of 4.00 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

ANCC
Mayo Clinic College of Medicine and Science designates this activity for a maximum of 4.00 ANCC contact hours. Nurses should claim only the credit commensurate with the extent of their participation in the activity.

Other Healthcare Professionals 
A certificate of attendance will be provided to other healthcare professionals for requesting credits in accordance with state nursing boards, specialty societies, or other professional associations.

For disclosure information regarding Mayo Clinic School of Continuous Professional Development accreditation review committee member(s) and staff, please go here to review disclosures.

Available Credit

  • 4.00 AMA PRA Category 1 Credit™
  • 4.00 ANCC
  • 4.00 Attendance
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Cancellation and Refund Policy:

Request for cancellations must be submitted in writing to cme@mayo.edu. When cancelling a registration for a course 14 days or more before the course start date, a full refund (minus a $75 administrative fee) will be issued in the same form of payment the registration was received. No refunds are granted less than 14 days before the course start date.

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