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ForwardPRESENTATION TITLE
Effective Communication in the Healthcare Setting
PRESENTER(S)
Greta C. Stamper, Au.D., Ph.D.
Vice Chair, Department of Otolaryngology, Mayo Clinic Florida
AGENDA:
11:50 - 12:00 pm Learners Arrive
12:00 - 12:10 pm Intro and definitions – 15 minutes THEORY
12:10 - 12:35 pm Clinical examples – 20 minutes CASES AND APPLICATION
12:35 - 12:50 pm Future implications – 15 minutes CASES AND APPLICATION
12:50 - 1:00 pm Questions and Answers – 10 minutes
1:00 pm Session Ends
DESCRIPTION:
Course discussed how communication from healthcare providers influences patient outcomes, both in the general healthcare setting & specifically for those with hearing & balance disorders. Overviews of different forms of communication and delivery models were discussed. Recommendations for how to maximize communication with patients, family members, & other healthcare providers were provided.
LEARNING OBJECTIVES
Upon conclusion of this activity, participants should be able to:
- Describe key components of effective communication in a healthcare setting.
- Recognize how poor communication can lead to negative healthcare outcomes.
- Identify three ways to integrate better communication into hearing healthcare.
PRESENTER BIO
Greta C. Stamper, Au.D., Ph.D., is a clinical and research audiologist in the Division of Audiology in the Department of Otolaryngology at Mayo Clinic in Jacksonville, FL. Her interests include adult aural rehabilitation and hearing loss prevention. Dr. Stamper obtained her bachelors, masters, and clinical audiology doctorate (Au.D.) degrees from the University of Iowa in Iowa City, IA. She obtained her Ph.D. in Audiology at the University of Kansas in Kansas City, KS and Lawrence, KS. In addition to her clinical activities, Dr. Stamper is active in research and education. She serves as the Program Director for the Audiology Externship at Mayo Clinic in Jacksonville.
VIEWING LOCATIONS
Via Zoom, (see meeting invite).
ASHA CEU
Completion Requirements
Learners will be texting in a code shared during the session to be enrolled in this activity. They must also visit this session page to provide their ASHA number. Learners must then complete the evaluation. Credit will be reported to ASHA on the learner's behalf.
Disclosure Summary
Listed below are individuals with control of the content of this program who have disclosed...
Faculty Member | Relevant Financial Relationship(s) | Relevant Non-Financial Relationship(s) |
Heather Clark, Ph.D. | Mayo Clinic Employee Book Royalties of Pro-Ed | Member of ANCDS |
Jill Gruenwald, Au.D. | Mayo Clinic Employee | No relevant non-financial relationships |
| Gayla Poling, Ph.D. | Mayo Clinic Employee | No relevant non-financial relationships |
| Greta C. Stamper, Au.D., Ph.D. | Mayo Clinic Employee | No relevant non-financial relationships |
Off-label/Investigational Use: None
For disclosure information regarding Mayo Clinic School of Continuous Professional Development accreditation review committee member(s), please go here.
Faculty | Biography |
Heather Clark, Ph.D. | Dr. Clark is the Chair of Speech Pathology in the Department of Neurology and Associate Professor in the College of Medicine at the Mayo Clinic in Rochester, Minnesota. She is board-certified by the Academy of Neurologic Communication Disorders and Sciences and is a Fellow of the American Speech-Language-Hearing Association. Her clinical responsibilities include differential diagnosis of communication and swallowing disorders in adults and children. She serves as co-investigator in several projects examining the nature of speech, language, and swallowing impairment in degenerative neurologic disease. Dr. Clark has served as a topic chair for the ASHA convention, program chair of the Conference on Motor Speech, and chair of the fall conference of the North Carolina Speech Language Hearing Association. |
Jill Gruenwald, Au.D. | Jill Gruenwald, Au.D., is the Audiology Supervisor at Mayo Clinic. Her current areas of clinical practice are adult diagnostics and cochlear implants with past experience providing hearing aid services and completing vestibular evaluations. She is a Fellow of the American Speech-Language-Hearing Association. |
| Gayla Poling, Ph.D. | Gayla L. Poling, PhD, is Director of Diagnostic Audiology at Mayo Clinic – Rochester, MN and Vice-Chair of Research in the Department of Otolaryngology. She received her undergraduate and master’s training in Speech and Hearing Science from The Ohio State University and completed her Clinical Fellowship at Henry Ford Hospital. She practiced as a clinical audiologist at Mayo Clinic prior to returning to Ohio State where she earned a PhD in Hearing Science. She completed postdoctoral training focused on translational research at the Medical University of South Carolina and Northwestern University. Her current research interest is on developing diagnostic tools focused on the early detection and prevention of hearing loss due to aging, noise and other environmental factors (ototoxicity). |
TARGET AUDIENCE
Audiologists
Commercial Support
This activity is supported in part by educational & in-kind grants from the following companies in accordance with ACCME Standards:
Grants: None
In-Kind: None
Exhibitors: None
QUESTIONS?
Jill Gruenwald, Au.D.; phone 507-266-9725
ATTENDANCE / CREDIT
Text the session code (provided only at the session) to 507-200-3010 within 48 hours of the live presentation to record attendance. All learners are encouraged to text attendance regardless of credit needs. This number is only used for receiving text messages related to tracking attendance. Additional tasks to obtain credit may be required based on the specific activity requirements and will be announced accordingly. Swiping your badge will not provide credit; that process is only applicable to meet GME requirements for Residents & Fellows.
TRANSCRIPT
Any credit or attendance awarded from this session will appear on your Transcript.