Title:

Connecting With Empathy

Speaker:

Kelly Vorseth

Learning Objectives:

1. Develop an understanding of the impact of empathic communication for patients and staff.

2. Differentiate between sypathy, empathy, pity, empathic communication, courtesy.

3. Identify opportunities to utilize empathic communication and empathic redirection in your patient interactions.

4. Practice empathic communication skills and empathic redirection in patient care delivery.

Location:

MCH Waugh Side A, MCB 116E

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