08/30/2018 - 7:00am to 8:00am
Connecting With Empathy
1. Develop an understanding of the impact of empathic communication for patients and staff.
2. Differentiate between sypathy, empathy, pity, empathic communication, courtesy.
3. Identify opportunities to utilize empathic communication and empathic redirection in your patient interactions.
4. Practice empathic communication skills and empathic redirection in patient care delivery.
MCH Waugh Side A, MCB 116E
For disclosure information regarding Mayo Clinic School of Continuous Professional Development accreditation review committee member(s), please go here to review disclosures.