2016 Endocrine Case Conference Series

MCB CP81C/MCSB 3-249

Mary Boyle, CNP, MSN, MBA, RN

Learning Objectives:
1.  Describe the significance of the hospital consumer assessment of health care providers and systems survey (hospital CAHPS) and the outpatient (CAHPS).

2.  Review efforts underway to improve patient experience at Mayo AZ.

3.  Examine the financial benefit to improving the patient experience.

MCB CP81C/MCSB 3-249

4th Wednesday of Each Month

12:00-1:30pm

**Lunch will be provided