Christopher Sletten, Ph.D., ABPP
Assistant Professor of Psychology, Mayo Clinic College of Medicine
Consultant, Department of Pain Medicine, Mayo Clinic, Jacksonville, Florida

Locations:

• Geffen Auditorium Hall (Live)
• Broadcast to SMH Alfred M-459 and Baldwin 4-316/Baldwin 4-516

Lunch available outside Geffen Auditorium and SMH Alfred M-459 on a first-come, first-serve basis.

Learning Objectives:

• Identify major characteristics of challenging personalities and their clinical implications
• Recognize the potential for bias both implicit and explicit and their consequences
• Utilize assertive communication and key elements of listening and I statements
• Explain proactive communication strategies including understanding the patient's perspective and situation

For disclosure information regarding Mayo Clinic School of Continuous Professional Development accreditation review committee member(s), please go here.

ATTENDANCE/CREDIT
Text the session code (provided only at the session) to 507-200-3010 within 48 hours of the live presentation to record attendance.  All learners are encouraged to text attendance regardless of credit needs.  This number is only used for receiving text messages related to tracking attendance.  Additional tasks to obtain credit may be required based on the specific activity requirements and will be announced accordingly. Swiping your badge will not provide credit; that process is only applicable to meet GME requirements for Residents & Fellows. 

TRANSCRIPT
Any credit or attendance awarded from this series will appear on your Transcript.