Safely Rebooting the Outpatient Practice During the COVID-19 Pandemic

Nita Sharma, M.B.A., FACHE 
Recorded:  9/3/2020

Nita Sharma, M.B.A., FACHE, Instructor in Health Care Systems Engineering and member of the Mayo Clinic Outpatient Practice Subcommittee, shares how she and colleagues at Mayo Clinic in Arizona developed a toolkit to safely reboot the outpatient practice in the wake of the COVID-19 pandemic. Ms. Sharma describes how five multidisciplinary teams were empowered to develop work streams in the areas of patient and visitor screening; proactive procedural testing; environmental safety; staff protection for face-to-face visits; and development of outpatient cohort areas and respiratory illness clinics. Learn how the teams integrated strategies to reboot the outpatient practice and keep patients, staff and communities safe.     

See the "Program" tab to view the video.    No need to register unless you want to claim credit ($20 fee to claim 1.00 CME credit hours)

Target Audience

Healthcare workers of all specialties who are being impacted by COVID-19, including physicians, research scientists, physician assistants, nurse practitioners, nurses, and anyone with a particular interest in prevention, treatment, and patient care.

Learning Objectives

Upon completion of this activity you will be able to:

  • Discuss ways the COVID-19 pandemic has impacted the practice
  • Explore resources to support the practice as in-person visits reactivate
  • Identify potential strategies to keep patients, staff, and communities safe for everyone

Attendance at any Mayo Clinic course does not indicate or guarantee competence or proficiency in the skills, knowledge or performance of any care or procedure(s) which may be discussed or taught in this course.

Additional Information

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Course summary
Available credit: 
  • 1.00 AMA PRA Category 1 Credit
  • 1.00 Attendance
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Nita Sharma, M.B.A., FACHE
Instructor in Health Care Systems Engineering            
Mayo Clinic Outpatient Practice Subcommittee
Mayo Clinic in Arizona

Devyani Lal, M.D.
Course Director

Associate Dean, Mayo Clinic School of       
Continuous Professional Development     
Professor of Otolaryngology,
College of Medicine
Chair, Division of Rhinology
Mayo Clinic in Arizona


Accreditation Statement
In support of improving patient care, Mayo Clinic College of Medicine and Science is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

Mayo Clinic College of Medicine and Science designates this live activity for a maximum of 1.00 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Other Healthcare Professionals
A record of attendance will be provided to all registrants for requesting credits in accordance with state nursing boards, specialty societies or other professional associations.

For disclosure information regarding Mayo Clinic School of Continuous Professional Development accreditation review committee member(s) and staff, please go here to review disclosures.

Available Credit

  • 1.00 AMA PRA Category 1 Credit
  • 1.00 Attendance


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