Frequently Asked Questions (FAQ) for ce.mayo.edu 

 

Registration & Cancellation 

Q: How do I cancel my registration for a course? 
A: To cancel, please submit a written request via the Contact Us Form. See our Cancellation Policy for details. 

Q: How do I switch registration from live to livestream? 
A: Our system does not support self-service registration changes. Please submit a request using the Contact Us Form or call us 800-323-2688, Monday-Friday, between 8:00am-5:00pm Central Time. 

Q: Can I transfer my registration fee? 
A: Registrations cannot be transferred between courses due to pricing and administrative differences.  Use the Contact Us Form to request a cancellation and then register for the new course. 

Q: How do I register a group? 
A: For group registration call 800-323-2688, Monday-Friday, between 8:00am-5:00pm Central Time.  

Q: How do I register for a course? 
A: To register for a course: 

  1. Create and log in to your profile at https://ce.mayo.edu/ 

  2. Add your desired course to your cart (using the cart symbol at the top right of your account page). 

  3. Complete your registration by following the checkout steps. 

  4. View all registered courses in your account after registration. 

 

Profile Creation Steps: 

  • Go to https://ce.mayo.edu/

  • Click “Login” (upper right corner). 

  • Select “Create Account” and fill in the required fields. 

  • Activate your account via the email link sent to you. 

  • Log in and complete any remaining profile details. 

  • Save your profile to finish setup. 

Q: Can I use my funds from this year for a course that is not open yet? 
A: Current year funds can’t be used for courses not yet open for registration. Early registration is not available—please check the course website regularly for updates. 

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Course Access & Participation 

Q: How do I claim credits? 
A:  You can find the instructions here: Completing your course / Claim Credits 

Q: How do I access my syllabus? 
A: Go to the list of your registered courses. Pick the appropriate course, click the blue Start Course, this will take you to your course outline (on the left in the grey).  Choose the syllabus to access the content.  

Q: Where is the zoom link for my course? 
A: The Zoom link for your course is included in your Important Attendee email. If you don’t see it, check your spam folder. You can also find the link by logging into your Registered Courses on the course website to view the course outline and content (including Connectivity Information). 

Q: Will the conference be recorded? 
A: This activity is accredited for live/livestream participation. Livestream courses will happen simultaneously with the live event. Check the time zone and plan accordingly. To claim credit for livestream participation in this course, learners must view the content during the hours posted for the live activity. These courses are not approved for on-demand delivery.  

Certificates, Transcripts & Receipts 

Q: How do I find my certificate? How do I find my Transcript? 
A: You can find your certificates and transcripts in your profile on ce.mayo.edu. All records for completed and registered courses are stored together in one place within your profile. 

Q: How do I get my receipt? 
A: Within your profile, you can find the receipt tab to view, send and print your receipts. 

Q: Will I get a certificate of attendance? 
A: Yes, most courses offer both a certificate for credit and a record of attendance. You’ll be able to claim credit on the final day of the course, once all requirements have been completed. If you do not need credit, you’ll still be able to document your participation and receive a certificate of attendance. All learners will have a formal acknowledgment of their engagement in the course on your transcript. 

Account & Profile Management 

Q: How do I reset my password? 
A: For non-Mayo Clinic employees, click here. 
Mayo Clinic employees click here (NOTE: You need to be within Mayo firewall to make this change.) 

Q: How do I create an account? How do I Build a Profile? 
A: To create an account (build a profile), please see instructions: Non-Mayo Clinic Staff Member. 

Q: How do I update my profile? 
A: Choose this link to edit your profile. 

Course Logistics 

Q: When will registration open? 
A: If registration is not listed, the course is still in development, and no date is confirmed. Check the course website regularly and click “Notify Me” to get updates when registration opens. 

Q: When will the hotel registration open? 
A: Room block availability changes often, so we can’t guarantee openings. Check the website regularly for updates or a possible 'Notify Me' link. Book early to secure your preferred room, as availability may be limited. 

Assessments & Credits 

Q: How do I claim MOC? 
A: To earn MOC points, participate in audience response polling during the course or complete the post-course assessment. Make sure your board and diplomate number are listed in your profile. Your participation will be reported to ABIM via PARS within 30–45 days after the course ends. 

Q: Can I reset my quiz? 
A: Our system does not currently allow you to reset quizzes on your own. However, we are happy to help you with this process. Please contact us by calling 800-323-2688, Monday-Friday, between 8:00am-5:00pm Central Time. Alternatively, you can submit a request online using our Contact Us Form. 

Q: Will this count toward the credit that I need? 
A: Credit recognition varies by accrediting organization. Please contact your accredited body directly to confirm that this course meets their requirements. 

Invitations & Letters 

Q: How do I get an invitation letter? 
A: After you register and pay for a course, we can provide an official invitation letter to support your participation.