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Mayo Clinic Care Network Patient Satisfaction and Engagement Symposium 2020 - CANCELLED

March 25, 2020

Colleagues,

 The COVID-19 outbreak is greatly impacting health care and societal practices across the nation. At Mayo Clinic, we recognize and respect the need for Mayo Clinic Care Network members to respond to their patients and communities during this time. In response to this ever evolving situation, we are canceling the Patient Experience and Satisfaction Symposium, March 25 – both the in-person and virtual meeting. No action is needed in order for you to cancel your enrollment.

If possible, we will reschedule the event to a later date. Thank you for your continued dedication to your staff, patients and communities. For additional information about COVID-19 from Mayo Clinic’s experts, please visit the Mayo Clinic Care Network Member Website or the Mayo Clinic News Network.

Contact the care network education team or your Mayo Clinic team if you have any questions.

Sincerely,
Mayo Clinic Care Network Education Team

 

Course Directors: 
Thomas Howell, MD, assistant medical director, Patient Experience, Mayo Clinic
Rita Jury, MSN, RN, CPHQ, nurse administrator, Patient Experience, Mayo Clinic
Mustaqeem Siddiqui, MD, MBA, enterprise medical director, Patient Experience Training, Education & Coaching, Mayo Clinic
Sheila K. Stevens, MSW, director, Patient Experience Training, Education & Coaching, Mayo Clinic


*Registration for Mayo Clinic Care Network members and Mayo Clinic Provider Relations staff and faculty only.*

This program aims to share Mayo Clinic knowledge related to patient satisfaction strategies and practical application of mitigating strategies aimed at enhancing the patient experience, elevating staff satisfaction and overall brand.

As a shared value, we believe the needs of our patients come first. This program offering is an opportunity for practice leaders across the care network to learn patient satisfaction best practices from Mayo Clinic experts. An unparalleled patient experience is the result of inspired and dedicated employees demonstrating excellence, compassion and respect by partnering with patients, family and colleagues to continuously improve the health care service experience.

 

Target Audience

This course is designed for physician and administrative champions, patient experience directors, nurse leaders, human resources colleagues and others responsible for patient experience at their organization.

Learning Objectives

Attendance at any Mayo Clinic course does not indicate or guarantee competence or proficiency in the skills, knowledge or performance of any care or procedure(s) which may be discussed or taught in this course.
 
  • Summarize Mayo Clinic knowledge related to patient satisfaction strategies and practical application of mitigating strategies aimed at enhancing the patient experience, elevating staff satisfaction and overall brand.
  • Identify how to improve patient experience and satisfaction through engaging the practice, educational efforts, and developing communication skills.
  • Illustrate patient experience practices at Mayo Clinic.
  • Recognize strategies for reviewing and interpreting data in order to identify opportunities for improving patient satisfaction and experience.
Course summary
Available credit: 
  • 3.00 ACHE
  • 3.00 AMA PRA Category 1 Credit
  • 3.00 ANCC
  • 3.00 Attendance
Event starts: 
03/25/2020 - 10:00am
Event ends: 
03/25/2020 - 2:30pm

Accreditation Statement
In support of improving patient care, Mayo Clinic College of Medicine and Science is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.



Credit Statement(s):

AMA
Mayo Clinic College of Medicine and Science designates this virtual activity for a maximum of 3.00 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

ANCC
Mayo Clinic College of Medicine and Science designates this virtual activity for a maximum of 3.00 ANCC nursing contact hours. Nurses should claim only the credit commensurate with the extent of their participation in the activity.

ACHE
By attending the virtual Mayo Clinic Care Network Patient Satisfaction and Engagement Symposium 2020 offered by Mayo Clinic College of Medicine and Science participants may earn up to 3.00 ACHE Qualified Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.

Other Healthcare Professionals
A record of attendance will be provided to all registrants for requesting credits in accordance with state nursing boards, specialty societies or other professional associations.

For disclosure information regarding Mayo Clinic School of Continuous Professional Development accreditation review committee member(s) and staff, please go here to review disclosures.

Available Credit

  • 3.00 ACHE
  • 3.00 AMA PRA Category 1 Credit
  • 3.00 ANCC
  • 3.00 Attendance

Accreditation Period

Course opens: 
11/20/2019
Course expires: 
03/26/2021
Please login or create an account to take this course.

Cancellation and Refund Policy:

Registration for Mayo Clinic Care Network members and Mayo Clinic Provider Relations staff and faculty only. If you are interested in attending this course, please contact your Mayo Clinic Relationship Team.


Program Charge: Five Health Care Consulting (HCC) hours per member organization, regardless of number of attendees from each member.


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