Effective Communication in Healthcare Online CNE Course

This online course has been designed to help healthcare providers in all disciplines enhance communication with their patients as well as other healthcare professionals. Your interactions with patients and colleagues are opportunities to develop trust and exert a positive influence. This course will provide you with communication skills and strategies to have thoughtful, empathic and effective conversations.

Topics include boundary setting, non-verbal communication, giving effective feedback, infusing empathy into written communication, and dealing with a variety of challenging communication scenarios. Multiple demonstrations will be given using standardized patients.

**This course offers 3.50 ASWB and IPCE credits**

If your organization is interested in group registration or for licensing for organizational use, email cne@mayo.edu.

Target Audience

This online course is designed for nurses, physicians, social workers, and pharmacists. All interested healthcare staff are welcome to attend.

Learning Objectives

Upon completion of this activity, participants should be able to:

  • Outline why good communication skills are essential for healthcare providers
  • Identify tools to enhance communication with patients and colleagues
  • Describe effective communication strategies in difficult situations and/or with challenging patients


Attendance at any Mayo Clinic course does not indicate or guarantee competence or proficiency in the skills, knowledge or performance of any care or procedure(s) which may be discussed or taught in this course.


Course summary
Available credit: 
  • 3.50 AMA PRA Category 1 Credit
  • 3.50 ANCC
  • 3.50 ASWB
  • 3.50 Attendance
  • 3.50 IPCE
Course opens: 
Course expires: 
Effective Communication in Healthcare
Introduction to Provider Patient Communication
Basic Communication Skills - Part I
Basic Communication Skills - Part II
Non-verbal Communication
Challenging Communication Situations - Part I
Challenging Communication Situations - Part II
Cross-Cultural Communication


This course will be presented via an online recorded presentation.

Darryl S. Chutka, MD
Consultant - Preventive Medicine
Associate Professor of Medicine, Mayo Clinic College of Medicine and Science
Mayo Clinic, Rochester, MN

Course Director
Denise Rismeyer, MSN, RN, NPD-BC
Nursing Education Specialist-Continuing Nursing Education Program
Assistant Professor of Nursing, Mayo Clinic College of Medicine and Science
Department of Nursing
Mayo Clinic, Rochester, MN


Accreditation Statement
In support of improving patient care, Mayo Clinic College of Medicine and Science is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

Mayo Clinic College of Medicine and Science designates this enduring activity for a maximum of 3.5 ANCC contact hours. 

Mayo Clinic College of Medicine and Science designates this enduring activity for a maximum of 3.50 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

As a Jointly Accredited Organization, Mayo Clinic College of Medicine and Science is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. Regulatory boards are the final authority on courses accepted for continuing education credit. Social workers completing this course receive 3.50 clinical continuing education credits.

This activity was planned by and for the healthcare team, and learners will receive 3.50 Interprofessional Continuing Education (IPCE) credit for learning and change.

Other Healthcare Professionals
A record of attendance will be provided to all registrants for requesting credits in accordance with state nursing boards, specialty societies or other professional associations.



Available Credit

  • 3.50 AMA PRA Category 1 Credit
  • 3.50 ANCC
  • 3.50 ASWB
  • 3.50 Attendance
  • 3.50 IPCE


Please login or register to take this course.

Cancellation and Refund Policy

Welcome to the Effective Communication in Healthcare Online CNE Course. 

Request for cancellations must be submitted in writing to cne@mayo.edu.

Any use of this site constitutes your agreement to the Terms and Conditions of Online Registration.