Telephone Communication in Nursing - Online CNE Course

This online CNE course will provide a basic overview of communication strategies when providing care for patients over the telephone. Topics include opening/closing the call, nursing assessment, listening skills, effective questioning including open-ended questions, identification of nonverbal cues, and use of role play scenarios.

Target Audience

This online CNE course is designed for nurses providing care for patients over the telephone.

Learning Objectives

Upon completion of this activity, participants should be able to:

  • Discuss challenges encountered during telephone communication with patients.
  • Identify effective strategies for enhancing telephone communication with patients.


Attendance at this Mayo Clinic course does not indicate nor guarantee competence or proficiency in the performance of any procedures which may be discussed or taught in this course.

Course summary
Available credit: 
  • 0.50 ANCC
  • 0.50 Attendance
Course opens: 
06/15/2020
Course expires: 
06/15/2023
Cost:
$15.00

Course Director
Denise Rismeyer, MSN, RN, NPD-BC
Nursing Education Specialist-Continuing Nursing Education Program
Assistant Professor of Nursing, Mayo Clinic College of Medicine and Science
Department of Nursing
Mayo Clinic, Rochester, MN

Mayo Faculty
Bridget Carter, MS, RN
Nursing Education Specialist-Telehealth Specialty
Instructor in Nursing, Mayo Clinic College of Medicine & Science
Department of Nursing
Mayo Clinic, Rochester, MN

Accreditation Statement
In support of improving patient care, Mayo Clinic College of Medicine and Science is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

 

Credit Statements

ANCC
Mayo Clinic College of Medicine and Science designates this enduring activity for a maximum of 0.50 ANCC contact hours. Nurses should claim only the credit commensurate with the extent of their participation in the activity.

Other Healthcare Professionals
A record of attendance will be provided to all registrants for requesting credits in accordance with state nursing boards, specialty societies or other professional associations.

 

Available Credit

  • 0.50 ANCC
  • 0.50 Attendance

Price

Cost:
$15.00
Please login or register to take this course.

Cancellation and Refund Policy:

Request for cancellations must be submitted in writing to cne@mayo.edu. 

 

 

Any use of this site constitutes your agreement to the Terms and Conditions of Online Registration.