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Rochester: Gonda 19-101

At the conclusion of this hour, participants should be able to:

• Explain the benefits of perspective-taking
• Describe strategies for navigating situations that involve challenging communication
• List the steps for empathic redirection

Sheila Stevens has a background in counseling, coaching, and education and has taught courses at colleges and universities both in New York and Minnesota. She has facilitated workshops throughout the US as well as internationally. Sheila is a Certified Coach, Certified Tobacco Treatment Specialist, and a Motivational Interviewing Trainer.