Mayo Clinic Care Network Patient Satisfaction and Engagement Symposium 2020

Jacksonville Beach, FL US
March 25, 2020 to March 26, 2020

Course Directors: 
Thomas Howell, MD, assistant medical director, Patient Experience, Mayo Clinic
Rita Jury, MSN, RN, CPHQ, nurse administrator, Patient Experience, Mayo Clinic
Mustaqeem Siddiqui, MD, MBA, enterprise medical director, Patient Experience Training, Education & Coaching, Mayo Clinic
Sheila K. Stevens, MSW, director, Patient Experience Training, Education & Coaching, Mayo Clinic

*Registration for Mayo Clinic Care Network members and Mayo Clinic Provider Relations staff and faculty only.*

This program aims to share Mayo Clinic knowledge related to patient satisfaction strategies and practical application of mitigating strategies, with an inpatient focus, aimed at enhancing the patient experience, elevating staff satisfaction and overall brand.

As a shared value, we believe the needs of our patients come first. This program offering is an opportunity for practice leaders across the care network to come together for a collaborative learning experience to share positive outcomes. An unparalleled patient experience is the result of inspired and dedicated employees demonstrating excellence, compassion and respect by partnering with patients, family and colleagues to continuously improve the health care service experience.


Target Audience

This course is designed for physician and administrative champions, patient experience directors, nurse leaders, human resources colleagues and others responsible for patient experience at their organization.

Learning Objectives

Attendance at any Mayo Clinic course does not indicate or guarantee competence or proficiency in the skills, knowledge or performance of any care or procedure(s) which may be discussed or taught in this course.
Course summary
Event starts: 
03/25/2020 - 7:00am
Event ends: 
03/26/2020 - 5:00pm
Mayo Clinic Kinne Auditorium
4500 San Pablo Road
Jacksonville Beach, FL 32224
United States

Courtyard by Marriott Jacksonville Beach Oceanfront
1617 N 1st Street North
Jacksonville Beach, FL 32250

A block of guest rooms have been reserved for attendees at the Courtyard Jacksonville Beach Oceanfront Omni with a special group rate of $199 per night, plus tax, for “run of house” guest rooms.

Reservations can be made by calling 904-435-0300 and identifying yourself as a participant in the Mayo Clinic Care Network Patient Satisfaction and Engagement Symposium. Reservations may also be made through this link. Reservations must be made prior to February 23, 2020, to be eligible for the group rate. Reservations may be made after this date based on space and rate availability. Limited rooms are available and early reservations are recommended.

Lodging and transportation arrangements are the responsibility of the traveler.

For disclosure information regarding Mayo Clinic School of Continuous Professional Development accreditation review committee member(s) and staff, please go here to review disclosures.

Available Credit

Accreditation Period

Course opens: 
Course expires: 
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Cancellation and Refund Policy:

Registration for Mayo Clinic Care Network members and Mayo Clinic Provider Relations staff and faculty only. If you are interested in attending this course, please contact your Mayo Clinic Relationship Team.

Program Charge: 25 Health Care Consulting (HCC) hours per member team (This charge includes up to five attendees per member team; Two additional hours will be charged for each additional team member).

Any use of this site constitutes your agreement to the Terms and Conditions of Online Registration.