• Summarize the effects of socioeconomic factors, race, ethnicity, gender, sexual orientation and other patient characteristics on health inequities and identify ways to mitigate them in your own practice or organization.
• Explore solutions to some of the unique issues related to African Americans and women, two groups for whom equity has been elusive in health care settings, both as employees and as patients.
• Describe the effect of patient and provider biases on healthcare outcomes; describe ways to mitigate the effect of these biases.
• Summarize policies and practices that have been shown to contribute to inclusive workplace environments, and enhance recruitment, development, advancement and retention of women and minorities in the healthcare workforce.
• Apply course learnings to create a more welcoming healthcare environment and improve the delivery of culturally appropriate care for increasingly diverse patient populations.

Attendance at this Mayo Clinic course does not indicate nor guarantee competence or proficiency in the performance of any procedures which may be discussed or taught in this course.