Harry Harwick Course on Health Care Administration 2019

Rochester, MN US
February 9, 2019

After highly successful courses in 2016, 2017 and 2018 Harry Harwick Courses on Hospital Administration, the Division of Hospital Internal Medicine is pleased to announce the 2019 course on Health Care Administration. This highly engaging interprofessional course will feature speakers and content from leaders within Mayo as well as the University of Minnesota and the Minnesota Chapter of the American College of Healthcare Executives.

The 2016 course focused on past, present and future of administration, the 2017 course focused on the evolving role of healthcare leaders, and the 2018 course focused on Change Management.  The focus for 2019 is Sustainable Innovation.

The program is intended for administrators, providers and students alike with core sessions on topics such as interdisciplinary leadership, community health, healthcare policy, finance and human resources.

Additional Information:
Abstract Submission Form - Extended to January 15, 2019

2016 Course Brochure (PDF)
2017 Course Brochure (PDF)
2018 Course Presenters (PDF)

Registration Fees 

Course Registration$55
Student Registration$10

Target Audience

All providers, administrators and students interested in leadership within the healthcare system may be interested in attending this course.

Final_2019 Program 1.23.19.pdf

Course summary
Available credit: 
  • 6.00 Attendance
Event starts: 
02/09/2019 - 8:00am
Event ends: 
02/09/2019 - 4:00pm
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Mayo Clinic - Siebens Building, Phillips Hall
100 Second Avenue Southwest
Rochester, MN 55905
United States

Course Faculty

Jean Marie Abraham, Ph.D.
Jean Marie Abraham, Ph.D. is the Wegmiller Professor and Director of the Master of Healthcare Administration Program at the University of Minnesota. After completing her Bachelor’s degree in Economics and Political Science from the University of Arizona and a Ph.D. in Public Policy and Management from Carnegie Mellon University, Dr. Abraham joined the University of Minnesota faculty in 2001. Dr. Abraham’s area of expertise includes health policy and economics. Over the past 15 years she has published more than 60 peer-reviewed articles focusing on topics including employer based health insurance, employer wellness program evaluation, competition in insurance and hospital markets, and the impact of the Affordable Care Act on insurers, employers, and providers. During academic year 2008-2009, she served as the senior economist on health issues for the President’s Council of Economic Advisers in Washington, D.C., under both the Bush and Obama administrations.

F. Kenneth Ackerman, M.H.A.
Ken Ackerman is currently the Associate Administrator for Hospital Operations at Mayo Clinic in Rochester, MN.  In this role, he partners with hospital physician and nursing leadership to advance quality, safety, service, practice efficiencies and overall value at Mayo Clinic Hospital – Rochester.  He joined Mayo Clinic in 2000 and worked at Mayo Clinic in Florida where he served as the Associate Administrator for Medicine and Medical Specialties and Associate Administrator for Surgical and Procedural Operations. 

Mr. Ackerman is a native of Danville, Pennsylvania.  He holds a Bachelor of Arts degree from Franklin & Marshall College in Lancaster, Pennsylvania and a Master of Health Administration from Duke University in Durham, North Carolina.  He is a Fellow in the American College of Healthcare Executives (ACHE), Certified in the American College of Medical Practice Executives (ACMPE), and is currently a member of the Minnesota Hospital Association Board of Directors.

Ryan Armbruster, M.H.A.
Ryan Armbruster, M.H.A., Senior Fellow and Director of Executive MHA Program,School fo Public Health, University of Minnesota currently oversees executive health care education programs where he also has designed and taught health care innovation and service design courses for the past ten years. He recently created and lead Optum’s Service Design Studio, a service to help healthcare businesses better understand unmet customer needs and design products and services that better meet those needs. He is a recognized pioneer and leader of human-centered service design and innovation and his award-winning designs have made a significant impact in the health care industry.

Prior to Optum, Ryan created and directed the SPARC Design Lab at Mayo Clinic, a groundbreaking center for innovation in healthcare services. The comprehensive program and physical laboratory designed new healthcare services and experiences for patients and care providers. Ryan received the inaugural Alumni Innovator Award from the University of Minnesota in 2014. He often provides invited talks at forums around the world on the topic of making health care work better for people.

Abhi Bikkani, M.B.A.
Abhi Bikkani is the Senior Product Manager of Education Innovation at Mayo Clinic. This team builds innovative educational products and services for health care professionals to improve patient outcomes.  In this role, Abhi leads efforts in the development of new business opportunities and new products and services that broaden Mayo Clinic's reach to health care professionals all around the world. Previously Abhi supported Mayo Clinic Online Learning as program manager leading innovative educational course and program development and deployment at Mayo Clinic. Prior to joining Mayo Clinic, Abhi lead and supported project management initiatives at several large medical institutions including Johns Hopkins University and Stony Brook University.

Abhi brings years of proven success in spearheading and deploying simultaneous innovative and entrepreneurial projects at world renowned medical centers. Abhi holds an undergraduate and master's degree in Economics and Business from Stony Brook University and is a certified Project Management Professional.

Robert Cima, M.D.
Dr. Robert Cima is Professor of Surgery and a Consultant in Colorectal Surgery at the Mayo Clinic in Rochester, Minnesota.  He has been at the Mayo Clinic, Rochester, Minnesota, since 2003.  A California native, he completed his undergraduate work and medical school in California, obtaining his medical degree from Stanford University.  He completed his general surgery training and a research fellowship at Harvard Medical School, Brigham and Women’s Hospital.  After his residency he completed a fellowship in Colon and Rectal Surgery at the Mayo Clinic, Rochester, Minnesota.  He returned to the Brigham and Women’s Hospital, Harvard Medical School, as an associate surgeon for two years before returning to Mayo Clinic as a Senior Associate Consultant in Colon and Rectal Surgery. Currently he is Professor of Surgery. His clinical interests include the treatment of inflammatory bowel disease, in particular complex Crohn’s disease as well as difficult abdominal and parastomal hernia issues.  His academic interests focus on patient and system related surgical outcomes, error analysis and a systems approach to improving patient safety, outcomes and hospital operations. He is Medical Director of the Mayo Clinic Hospital, Rochester and serves as the Chair of the Mayo Clinic Hospital, Rochester Hospital Practice Subcommittee.

Dori Cross, Ph.D.
Dori Cross, Ph.D., is an assistant professor in the Division of Health Policy & Management at the University of Minnesota School of Public Health. Dr. Cross studies how providers and healthcare organizations use technology to support care redesign practices and quality improvement, specifically around care coordination and transitions of care. Her research focuses on understanding and finding ways to address the socio-technical challenges that limit value generation from health IT investments. She received her Ph.D. in Health Services Organization and Policy from the University of Michigan.

Gregory J. Gores, M.D.
Gregory J. Gores, M.D., Reuben R. Eisenberg Endowed Professor of Medicine and Physiology, is Executive Dean for Research at Mayo Clinic, is a Distinguished Investigator of the Mayo Foundation, and a past chair of the Division of Gastroenterology and Hepatology. 

A native of North Dakota, he received his undergraduate and M.D. degrees from the University of North Dakota.  He received his training in Internal Medicine and Gastroenterology at Mayo Clinic.  He is a past President of the American Association for the Study of Liver Diseases (AASLD) and the International Liver Cancer Association (ILCA).  He has also served as a Councilor on the governing board for the American Gastroenterology Association. He has Chaired an NIH Study Section and served on a NIDDK Advisory Council.  He has been continuously funded through his career.  He has co-authored more than 650 total publications which have been cited over 35,000 times.  He has also received the 2014 American Gastroenterological Association (AGA) Distinguished Mentor Award.  His clinical and research contributions include advances in our understanding of hepatobiliary malignancies, liver transplantation and mechanisms of liver cell injury.

Grace Hsia
Grace Hsia is the Co-Founder and CEO of Warmilu LLC, a women- and minority-owned healthcare product/technology firm. Because an incubator’s warmth saved her when she was born preterm, she applied her material science and business expertise to making warmth accessible and reducing infant deaths. From Ann Arbor to Kenya to India to Nepal, Warmilu’s reusable, electricity-free Incublankets are in 8 countries and on track to warm 7,200 infants. Prior to founding Warmilu, Hsia served as senior project manager at the $1.6 million First Customer Program at the University of Michigan Economic Growth Institute advising 200+ advanced technology startups. Hsia is a graduate of the University of Michigan with both a Bachelor of Science in Materials Science and Engineering and a Master of Entrepreneurship.

Hsia’s work has been recognized by Forbes’ 30 Under 30, US Manufacturing Institute’s Emerging Leaders, Crain’s Detroit’s Notable Women in Manufacturing and 20 in their 20s, WeWork‘s Creator Awards Global Finalist and Creator Awards Launch Awardee and many others. She has had the honor of presenting Warmilu to the United Nations and UNICEF. Hsia firmly believes in giving back to the community. She now serves on the University of Michigan College of Engineering Alumni Board and continues to give back through mentoring startups and students with optiMize, YLAI, and other associations like the Wayne State University World Student Health Alliance. 

Asif Iqbal, M.B.A.
Asif Iqbal is an Operations Administrator at Mayo Clinic.  He has 18 years of leadership experience and has held various roles. He currently serves as Community Division Administrator for Emergency Medicine, Hospital Internal Medicine and Community Internal Medicine.  He has led several large scale initiatives within clinical integration of departments. Prior to joining Mayo Clinic he has held leadership roles at University of Minnesota Medical Center Fairview and Augsburg College.  Asif is a Fellow of American College of Health Care Executives and Gold Fellow of Mayo Quality Academy.

Susan Jepson, M.P.H.
Susan Jepson is an accomplished mission driven executive leader with a track record of leading transformational change in healthcare through inspirational leadership.   She has extensive strategy and product experience in the healthcare and financial services industries.  She has held leadership positions at United Health Group, US Bank and is the Vice President and co-founder of Upstream Health Innovations at Hennepin County Medical Center, which is a safety net health system in Minneapolis, MN.  In addition, she recently co-founded and launched Hitch Health. She has an MPH from the University of Minnesota and a BSN from the College of St. Benedict. 

Justine Mishek, M.H.A. 
Justine Mishek, M.H.A,. Instructor, Division of Health Policy and Management, School of Public Health, University of Minnesota is the lead instructor for the Minnesota Problem Solving Method Curriculum alongside the Strategy and Marketing Curriculum for both the full-time and executive M.H.A. programs. Justine brings extensive experience from prior leadership positions across the country in product management, business development, consulting and technology services at Kaiser Permanente, ECG Management Consultants, Fairview Health Services, athenahealth, and as an independent consultant. Justine holds a Bachelor of Arts (’97) and a Master of Healthcare Administration (’02) degree from the University of Minnesota.

Jamie Newman, M.D., M.H.A.
Dr. Jamie Newman trained at Johns Hopkins University, Mayo Clinic College of Medicine, Baylor University, Houston, and The Carlson School of Business at the University of Minnesota. He is a hospitalist with extensive administrative and educational interests. He serves as Medical Director of the Mayo Midwest Admission and Transfer Center, and Chair of the Hospital Optimization Committee. His educational activities include being director of and speaker at many regional, national and international courses designed for both clinical and administrative audiences. He also has a strong interest in the philosophy and history of medicine.

Christopher Russi, D.O., F.A.C.E.P.
Dr. Christopher Russi is currently Assistant Professor of Emergency Medicine and serves as the Chair for the Midwest Department of Emergency Medicine Connected Care and Innovation.  His focus is developing the emergency medicine acute care telemedicine program for Mayo Clinic.  He previously was the Midwest Division Chair in the Department of Emergency Medicine tasked with the clinical and personnel integration for 20 EDs.  Dr. Russi has a continued career in prehospital care and is the recipient of a foundation grant to deploy video telemedicine in the Mayo Clinic Medical Transport Ambulances. 

Cyd Smith, M.H.S.A.
Cyd Smith is one of the founding directors for the Harry Harwick Course on Health Care Administration. Currently an Operations Manager for Hospital Operations, she started her career with Mayo as an Administrative Fellow and has served in Research Administration, Hospital Internal Medicine, Revenue Cycle, International Practice and the Office of Health Equity and Inclusion. She was the founding chair for the eMERGing Leaders, the young professionals Mayo Employee Resource Group. Prior to joining Mayo, Cyd had a career in cardiovascular outcomes research at the University of Michigan where she also received her Master's in Health Services Administration. She is part of the American College of Cardiology Southeast Minnesota Local Program Council and the state Diversity & Inclusion committee. She also serves as a Park Commissioner for the City of Rochester.

Accreditation Statement:

In support of improving patient care, Mayo Clinic College of Medicine and Science is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team. 

ACHE Qualified Education
As an independent chartered Chapter of the American College of Healthcare Executives, ACHE-MN Chapter is authorized to award 4.5 hours each of ACHE Qualified Education credit toward advancement or recertification in the American College of Healthcare Executives.

Participants in this program who wish to have it considered for ACHE Qualified Education credit should list their attendance when they apply to the American College of Healthcare Executives for advancement or recertification.

ACHE Face-to-Face Education 
This program has been developed and is presented locally by Mayo Clinic. The American College of Healthcare Executives has awarded 1.5 ACHE Face-to-Face Education Credits to this program.

Other Health Care Professionals
A certificate of attendance will be provided to other health care professionals for requesting credits in accordance with state nursing boards, specialty societies, or other professional associations.

For disclosure information regarding Mayo Clinic School of Continuous Professional Development accreditation review committee member(s), please go here

Available Credit

  • 6.00 Attendance

Accreditation Period

Course opens: 
Course expires: 


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Cancellation and Refund Policy: 

Request for cancellations must be submitted in writing to cme@mayo.edu.  When cancelling a registration for a course 14 days or more before the course start date, a full refund (minus a $75 administrative fee) will be issued in the same form of payment the registration was received. No refunds are granted less than 14 days before the course start date.

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