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ForwardMayo Clinic Fundamentals of Quality Improvement Bronze Level Online
The Mayo Clinic Fundamentals of Quality Improvement – Bronze Level course provides key components of quality improvement. Gain understanding of why quality is important to your daily work. Clarify your role in addressing quality gaps affecting customers and patients by recognizing the elements of a patient safety program. Understand how patient experience is key to quality and recognize tools and resources to improve quality. Apply quality improvement frameworks resulting in safe, timely, efficient, effective, equitable and patient-centered services.
 | Nneka I. Comfere, MD - Course Director & Quality Academy Medical Director Associate Professor of Dermatology & Laboratory Medicine and Pathology Mayo Clinic College of Medicine & Science |
Target Audience
Organizations, health care teams, physicians, health care providers, non-clinical staff
Learning Objectives
Upon conclusion of this program, participants should be able to:
| Explain the importance of quality practices in your organization |
 | Identify your role in addressing quality gaps that affect your customer and patients |
 | Recognize the elements of patient safety |
 | Describe how patient experience is key to quality |
 | Identify tools and resources to improve quality |
Additional Information
| Attachment | Size |
|---|---|
 Additional Course Information | 141.28 KB |
Chapter 1: Why is Quality Important in Healthcare? - 9:00 minutes
Chapter 2: Knowing Your Role and Customers - 10:30 minutes
Chapter 3: Patient Safety Elements - 15:15 minutes
Chapter 4: The Patient Experience Model - 13:30 minutes
Chapter 5: Resources and Tools to Improve Quality - 20:10 minutes
Post-Course Assessment: 22.50 minutes
Total time: 91.85 minutes = 1.5 CME Credits
Faculty and Staff:
 | Neera Agrwal, MD, PhD - Quality Academy Medical Director - Arizona Associate Professor of Medicine Mayo Clinic College of Medicine & Science |
 | Jolene Anderson-Rau, M.B.A - Quality Academy Manager Operations Manager Education Administration Mayo Clinic College of Medicine & Science |
 | Sandy Booth - Quality Academy Quality Improvement Advisor Lead Instructor in Health Care Systems Engineering Mayo Clinic College of Medicine & Science |
 | Sean Clark - Quality Academy Quality Improvement Advisor Instructor in Health Care Systems Engineering Mayo Clinic College of Medicine & Science |
 | Barbara Jordan - Quality Academy Administrator Assistant Professor of Health Care Administration Mayo Clinic College of Medicine & Science |
 | Sanjeev Kakar, MD - Quality Academy Associate Medical Director Professor of Orthopedics Mayo Clinic College of Medicine & Science |
 | Carmen Kane - Quality Academy Quality Improvement Advisor Assistant Professor in Health Care Systems Engineering Mayo Clinic College of Medicine & Science |
 | John Matulis III, DO - Quality Academy Director for the Office of Quality Improvement Scholarship Assistant Professor of Medicine Mayo Clinic College of Medicine & Science |
 | John O'Horo, MD, MPH - Quality Academy Curriculum Director Assistant Professor of Medicine Mayo Clinic College of Medicine & Science |
 | Steven Porter, MD - Quality Academy Medical Director - Florida Assistant Professor of Anesthesiology Mayo Clinic College of Medicine & Science |
Accreditation Statement
In support of improving patient care, Mayo Clinic College of Medicine and Science is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.
Credit Statement(s):
AMA
Mayo Clinic College of Medicine and Science designates this enduring material for a maximum of 1.50 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
ABS
Successful completion of this CME activity, which includes participation in the evaluation component, enables the learner to earn credit toward the CME requirements of the American Board of Surgery’s Continuous Certification program. It is the CME activity provider's responsibility to submit learner completion information to ACCME for the purpose of granting ABS credit.
ANCC
Mayo Clinic College of Medicine and Science designates this enduring material for a maximum of 1.50 ANCC contact hours. Nurses should claim only the credit commensurate with the extent of their participation in the activity.
Other Healthcare Professionals:
A record of attendance will be provided to all registrants for requesting credits in accordance with state nursing boards, specialty societies or other professional associations.
For disclosure information regarding Mayo Clinic School of Continuous Professional Development accreditation review committee member(s) and staff, please go here to review disclosures.
Available Credit
- 1.50 AMA PRA Category 1 Credit™
- 1.50 ANCC
- 1.50 Attendance
Price
Access to online streaming course is available from the date of purchase until the course expires on September 21, 2024. Credit must be claimed within that time period.
Cancellation and Refund Policy
View Cancellation and Refund Policy
All requests must be submitted in writing using the Contact Us Form.
Any use of this site constitutes your agreement to the Terms and Conditions of Registration.