Mayo Clinic Care Network Interpersonal Essentials: Enhancing the Human Experience in Healthcare 2021 - LIVESTREAM

January 27, 2021

Course Directors: Thomas Howell, MD, Tripp Welch, MHA, and Sheila Stevens, MSW

*Registration for Mayo Clinic Care Network members only*

This workshop includes two 90-minute interactive sessions led by expert faculty from the Office of Mayo Clinic Experience. Participants will learn how Mayo Clinic engages and empowers staff to communicate with empathy and compassion during different stages of the emotion-filled patient journey. Elements of the Mayo Experience Model of Communication (XMOC) will be shared. Participants will also walk away with useful strategies they can implement in their own organizations.

Target Audience

Leadership, Quality & experience, Nurse leaders, Physicians, Safety/security leaders, Human Resources, Desk & scheduling operations

Learning Objectives

Upon completion of this activity, participants should be able to:

  • Summarize how components of the Experience Model of Communication (XMOC) can enhance the patient experience.
  • Describe the Communication Escalation Curve.
  • Develop an empowerment plan for your organization.


Attendance at any Mayo Clinic course does not indicate or guarantee competence or proficiency in the skills, knowledge or performance of any care or procedure(s) which may be discussed or taught in this course.

Course summary
Available credit: 
  • 2.75 AMA PRA Category 1 Credit™
  • 2.75 Attendance
Event starts: 
01/27/2021 - 8:30am
Event ends: 
01/27/2021 - 12:00pm

Course Directors
Thomas Howell, MD
Tripp Welch, MHA
Sheila Stevens, MSW

Mayo Faculty
Rebecca Brustad, MLMA
Jane Hoplin, MS, MHA
Jennifer Packard, MA
Benjamin Houge, MS

Internet Live Activity
Rochester, MN
United States

All travel and lodging expenses are the sole responsibility of the individual registrant.

Accreditation Statement
In support of improving patient care, Mayo Clinic College of Medicine and Science is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

Credit Statement(s):

AMA
Mayo Clinic College of Medicine and Science designates this live activity for a maximum of 2.75 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

ACHE
By attending the Mayo Clinic Care Network Interpersonal Essentials: Enhancing the Human Experience in Healthcare 2021 offered by Mayo Clinic College of Medicine and Science participants may earn up to 2.75 ACHE Qualified Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.

Other Healthcare Professionals
A record of attendance will be provided to all registrants for requesting credits in accordance with state nursing boards, specialty societies or other professional associations.

For disclosure information regarding Mayo Clinic School of Continuous Professional Development accreditation review committee member(s) and staff, please go here to review disclosures.

Available Credit

  • 2.75 AMA PRA Category 1 Credit™
  • 2.75 Attendance
Please login or register to take this course.

The care network organization will be charged ten Health Care Consulting hours per organization, and participants must receive organizational approval to participate. For more information on using Health Care Consulting Hours, please contact your Mayo Clinic Relationship Team.

All requests must be submitted in writing using the Contact Us Form.

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