1/2 day Cross Cultural Workshop - October 6, 2022

October 6, 2022

Course Director: Daniel Montero, M.D.

October 6, 2022 - Florida

This communication workshop consists of 2 half day workshops: Day 1 - 3.5 hours of Communication in Healthcare and Day 2 - 3.5 hours of Cross Cultural Communication. Each half day course work includes didactic education given by faculty trained in communication skills followed by small group teaching sessions where the learners have an opportunity to practice their communication skills with trained standardized patients. These skills demonstrated are then critiqued by faculty as well as the other learners. For each half-day course, the didactic information will be presented in an on-line educational module which contains the basic principles of communication. The small group sessions will utilize standardized patients and simulated cases conducted via Zoom.

Target Audience

Mayo Clinic Employees Only

Learning Objectives

Upon conclusion of this program, participants should be able to:

  • Articulate the importance of effective communication in patient-centered healthcare.
  • Identify effective communication skills to use during virtual visits
  • Explore the effects of face masks on emotional expressions
  • Demonstrate how to show respect and build rapport with the patient without making assumptions
  • Describe how to communicate effectively across cultures
  • Identify skills to work effectively with healthcare interpreters.

Attendance at any Mayo Clinic course does not indicate or guarantee competence or proficiency in the skills, knowledge or performance of any care or procedure(s) which may be discussed or taught in this course.

Course summary
Available credit: 
  • 7.00 ABA
  • 7.00 ABIM
  • 7.00 ABO
  • 7.00 ABOHNS
  • 7.00 ABPath
  • 7.00 ABPeds
  • 7.00 ABR
  • 7.00 ABS
  • 7.00 AMA PRA Category 1 Credit
  • 7.00 Attendance
Event starts: 
10/06/2022 - 8:00am
Event ends: 
10/06/2022 - 12:30pm
Mayo Clinic
Rochester, MN 55905
United States

All travel and lodging expenses are the sole responsibility of the individual registrant.

Accreditation Statement
In support of improving patient care, Mayo Clinic College of Medicine and Science is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

Credit Statement(s):

AMA
Mayo Clinic College of Medicine and Science designates this live activity for a maximum of 7.00 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

MOC Statement(s):

ABIM
Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to 7.00 medical knowledge MOC points in the American Board of Internal Medicine’s (ABIM) Maintenance of Certification (MOC) program. It is the CME activity provider’s responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.

ABP
Successful completion of this CME activity, which includes participation in the activity, with individual assessments of the participant and feedback to the participant, enables the participant to earn 7.00 MOC points in the American Board of Pediatrics’ (ABP) Maintenance of Certification (MOC) program. It is the CME activity provider’s responsibility to submit participant completion information to ACCME for the purpose of granting ABP MOC credit.

ABA
This activity contributes to the CME component of the American Board of Anesthesiology’s redesigned Maintenance of Certification in AnesthesiologyTM (MOCA®) program, known as MOCA 2.0®. Please consult the ABA website, www.theABA.org, for a list of all MOCA 2.0 requirements.

Additional Boards
Through the American Board of Medical Specialties (“ABMS”) MOC Initiative to create a wide array of Maintenance of Certification (“MOC”) Activities through the ABMS MOC Directory, Effective Communication in Healthcare course which includes two separate MOC sessions; “Communication in Healthcare and Cross Cultural Communication Workshop”, has met the MOC requirements as a MOC Part II Self-Assessment and/or MOC Part II CME Activity (apply toward general CME requirement) by the following ABMS Member Boards:

Communication in Healthcare
MOC Part II Self-Assessment

Physical Medicine and Rehabilitation
Ophthalmology

MOC Part II CME Activity
Allergy and Immunology
Family Medicine
Nuclear Medicine
Preventive Medicine
Psychiatry and Neurology
Plastic Surgery
Thoracic Surgery
Urology

Cross Cultural Communication Workshops
MOC Part II Self-Assessment

Physical Medicine and Rehabilitation
Ophthalmology

MOC Part II CME Activity
Allergy and Immunology
Family Medicine
Nuclear Medicine
Preventive Medicine
Psychiatry and Neurology
Plastic Surgery
Thoracic Surgery
Urology

Note: If a Member Board has not deemed this activity for MOC approval as an accredited CME activity, this activity may count toward an ABMS Member Board’s general CME requirement (only). Please refer directly to your Member Board’s MOC Part II Lifelong Learning and Self-Assessment Program Requirements.

ABO
Successful completion of this CME activity, which includes participation in the evaluation component, enables the learner to satisfy the Lifelong Learning and Self-Assessment requirements for the American Board of Ophthalmology’s Continuing Certification program. It is the CME activity provider's responsibility to submit learner completion information to ACCME for the purpose of granting credit.

ABOHNS
Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn their required annual part II self-assessment credit in the American Board of Otolaryngology – Head and Neck Surgery’s Continuing Certification program (formerly known as MOC). It is the CME activity provider's responsibility to submit participant completion information to ACCME for the purpose of recognizing participation.

ABR
This course, consisting of 2 tests with 42 questions total, is qualified by the American Board of Radiology in meeting the criteria for self-assessment toward the purpose of fulfilling requirements in the ABR Maintenance of Certification Program for a maximum of 7.00 SAM credit hours.

ABS
Successful completion of this CME activity, which includes participation in the evaluation component, enables the learner to earn credit toward the CME and Self-Assessment requirements of the American Board of Surgery’s Continuous Certification program. It is the CME activity provider's responsibility to submit learner completion information to ACCME for the purpose of granting ABS credit.

ABPath
Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to 7.00 Lifelong Learning (CME) credits in the in the American Board of Pathology’s Continuing Certification program. It is the CME activity provider’s responsibility to submit participant completion information to ACCME for the purpose of granting ABPath credit.

Other Health Care Professionals
A record of attendance will be available to other health care professionals for requesting credits in accordance with state nursing boards, specialty societies, or other professional associations.

For disclosure information regarding Mayo Clinic School of Continuous Professional Development accreditation review committee member(s) and staff, please go here to review disclosures.

Available Credit

  • 7.00 ABA
  • 7.00 ABIM
  • 7.00 ABO
  • 7.00 ABOHNS
  • 7.00 ABPath
  • 7.00 ABPeds
  • 7.00 ABR
  • 7.00 ABS
  • 7.00 AMA PRA Category 1 Credit
  • 7.00 Attendance
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