CANCELLED - Effective Communication in Healthcare and Cross Cultural Workshops - December 14, 2020

TARGET AUDIENCE:  MAYO CLINIC EMPLOYEES ONLY
Use the FAQ for assistance as needed.

This communication workshop consists of one half day of Communication in Healthcare and one half day of Cross Cultural Communication. The course work includes didactic education given by faculty trained in communication skills as well as small group teaching sessions where the learners have an opportunity to practice their communication skills with trained standardized patients. These skills demonstrated are then critiqued by faculty as well as the other learners.

To participate:
Click the Register tab above for further instruction.

Learning Objectives

Upon conclusion of this program, participants should be able to:

Communication in Healthcare~

  • Articulate the importance of effective communication in patient-centered healthcare.
  • Demonstrate effective listening, using active listening techniques.
  • Elicit and negotiate an agenda using “What else?”
  • Apply relationship-building skills using “PEARLS.”
  • Convey a meaningful diagnosis using “Ask-tell-ask.”
  • Give bad, sad or unexpected news using “SPIKES.”

Cross-Cultural Communication~

  • Describe the concept of cultural humility
  • Explain how cross cultural communication impacts health disparities
  • Increase self-awareness and understanding of biases and assumptions.
  • Demonstrate skills that are useful for eliciting a patient’s or family’s health and healing beliefs.
  • Identify skills to work effectively with healthcare interpreters.

Attendance at this Mayo Clinic course does not indicate nor guarantee competence or proficiency in the performance of any procedures which may be discussed or taught in this course.

Course summary
Available credit: 
  • 7.00 AMA PRA Category 1 Credit™
  • 7.00 Attendance
Course opens: 
12/14/2020
Course expires: 
12/14/2021
Part of: 
Effective Communication in Healthcare and Cross Cultural Workshops 2020
Rochester, MN
United States

All travel and lodging expenses are the sole responsibility of the individual registrant.

Accreditation Statement:


In support of improving patient care, Mayo Clinic College of Medicine and Science is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

 

Credit Statement(s)

AMA
Mayo Clinic College of Medicine and Science designates this live activity for a maximum of 7.00 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Other Health Care Professionals
A record of attendance will be available to other health care professionals for requesting credits in accordance with state nursing boards, specialty societies, or other professional associations.

For disclosure information regarding Mayo Clinic School of Continuous Professional Development accreditation review committee member(s), please go here to review disclosures

 

 

 

 

 

 

Available Credit

  • 7.00 AMA PRA Category 1 Credit™
  • 7.00 Attendance
Please login or register to take this course.

How to Participate:
Select Start to claim the number of AMA PRA Category 1 CreditsTM (CME) and/or Attendance hours.  A certificate will be generated and the credit will be tracked on your transcript.  

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