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ForwardEffective Communication in Healthcare and Cross Cultural Workshops 2020
FOR MAYO CLINIC EMPLOYEES ONLY
This communication workshop consists of one half day of Communication in Healthcare and one half day of Cross Cultural Communication. The course work includes didactic education given by faculty trained in communication skills as well as small group teaching sessions where the learners have an opportunity to practice their communication skills with trained standardized patients. These skills demonstrated are then critiqued by faculty as well as the other learners.
To participate:
Click the Register tab above for further instruction.
Learning Objectives
Upon conclusion of this program, participants should be able to:
Communication in Healthcare~
- Articulate the importance of effective communication in patient-centered healthcare.
- Demonstrate effective listening, using active listening techniques.
- Elicit and negotiate an agenda using “What else?”
- Apply relationship-building skills using “PEARLS.”
- Convey a meaningful diagnosis using “Ask-tell-ask.”
- Give bad, sad or unexpected news using “SPIKES.”
Cross-Cultural Communication~
- Describe the concept of cultural humility
- Explain how cross cultural communication impacts health disparities
- Increase self-awareness and understanding of biases and assumptions.
- Demonstrate skills that are useful for eliciting a patient’s or family’s health and healing beliefs.
- Identify skills to work effectively with healthcare interpreters.
Attendance at this Mayo Clinic course does not indicate nor guarantee competence or proficiency in the performance of any procedures which may be discussed or taught in this course.
All travel and lodging expenses are the sole responsibility of the individual registrant.
DISCLOSURE SUMMARY
As a provider accredited by Joint Accreditation Interprofessional Continuing Education, Mayo Clinic College of Medicine and Science (Mayo Clinic School of CPD) must ensure balance, independence, objectivity and scientific rigor in its educational activities. Course Director(s), Planning Committee Members, Faculty, and all others who are in a position to control the content of this educational activity are required to disclose all relevant financial relationships with any commercial interest related to the subject matter of the educational activity. Safeguards against commercial bias have been put in place. Faculty also will disclose any off label and/or investigational use of pharmaceuticals or instruments discussed in their presentation. Disclosure of these relevant financial relationships will be published in activity materials so those participants in the activity may formulate their own judgments regarding the presentation.
Listed below are individuals with control of the content of this program who have disclosed…
Relevant financial relationship(s) with industry:
Amaal Starling – Consultant - Alder, Amgen, Eli Lilly & Company, eNeura, Impel, Theranica, Novartis
No relevant financial relationship(s) with industry:
Robert Bright William Casey John Fasolino David Gullen Erum Jadoon Neeta Jain Lindsey Kriz Donald Northfelt Alyx Porter Darryl Chutka Amanda Ebright Michael Farrell Daniel Hurley Cory Ingram Mary Jo Kasten Lonzetta Neal Thomas Howell Lukas Madson | Onelis Quirindongo-Cedno Jeff Rabatin Susan Romanski Tri Dinh Angela Donaldson Daniel Montero Rebecca Parry J. Ross Renew Leigh Speicher Katey Wert Daniel Yip Summer Allen Mark Attermeier Rebecca Brustad M. Kathleen Christian Karee Munson Kristina Schuldt |
Accreditation Statement:
In support of improving patient care, Mayo Clinic College of Medicine and Science is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.
Credit Statement(s)
AMA
Mayo Clinic College of Medicine and Science designates this live activity for a maximum of 7.00 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Other Health Care Professionals
A record of attendance will be available to other health care professionals for requesting credits in accordance with state nursing boards, specialty societies, or other professional associations.
For disclosure information regarding Mayo Clinic School of Continuous Professional Development accreditation review committee member(s), please go here to review disclosures.
MOC Statements
ABIM
Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to 7 Medical Knowledge MOC points in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program. Participants will earn MOC points equivalent to the amount of CME credits claimed for the activity. It is the CME activity provider's responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.
Participation information will be shared with ABIM through PARS.
ABP
Successful completion of this CME activity, which includes participation in the activity, with individual assessments of the participant and feedback to the participant, enables the participant to earn 7 MOC points in the American Board of Pediatrics’ (ABP) Maintenance of Certification (MOC) program. It is the CME activity provider’s responsibility to submit participant completion information to ACCME for the purpose of granting ABP MOC credit.
Completion data will be shared with the ABP through PARS.
ABA
This activity contributes to the requirement for Part II: Lifelong Learning and Self-Assessment of the American Board of Anesthesiology’s (ABA) redesigned Maintenance of Certification in Anesthesiology Program® (MOCA®), known as MOCA 2.0®. This activity is designated for a maximum of 7 MOCA® credits. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Maintenance of Certification in Anesthesiology Program®, MOCA®, MOCA 2.0®, and MOCA Minute® are registered certification marks of the American Board of Anesthesiology®.
Accredited providers are required to submit learner completion data for each activity registered as meeting ABA MOCA requirements via PARS. Thus, your credit will be reported by Mayo Clinic on your behalf 30 days post course.
Additional Boards
Through the American Board of Medical Specialties (“ABMS”) MOC Initiative to create a wide array of Maintenance of Certification (“MOC”) Activities through the ABMS MOC Directory, Effective Communication in Healthcare course which includes two separate MOC sessions; “Communication in Healthcare and Cross Cultural Communication Workshop”, has met the MOC requirements as a MOC Part II Self-Assessment and/or MOC Part II CME Activity (apply toward general CME requirement) by the following ABMS Member Boards:
Communication in Healthcare
MOC Part II Self-Assessment
Physical Medicine and Rehabilitation
Ophthalmology
MOC Part II CME Activity
Allergy and Immunology
Family Medicine
Nuclear Medicine
Preventive Medicine
Psychiatry and Neurology
Plastic Surgery
Thoracic Surgery
Urology
Cross Cultural Communication Workshops
MOC Part II Self-Assessment
Physical Medicine and Rehabilitation
Ophthalmology
MOC Part II CME Activity
Allergy and Immunology
Family Medicine
Nuclear Medicine
Preventive Medicine
Psychiatry and Neurology
Plastic Surgery
Thoracic Surgery
Urology
Note: If a Member Board has not deemed this activity for MOC approval as an accredited CME activity, this activity may count toward an ABMS Member Board’s general CME requirement (only). Please refer directly to your Member Board’s MOC Part II Lifelong Learning and Self-Assessment Program Requirements.
Please Take CME Provider Survey
Please take a few minutes to review the new ABMS Continuing Certification Directory and answer a few brief questions. To access the survey, click here.
ABR
This course, consisting of 2 tests with 42 questions total, is qualified by the American Board of Radiology in meeting the criteria for self-assessment toward the purpose of fulfilling requirements in the ABR Maintenance of Certification Program for a maximum of 8 SAM credit hours.
ABS
This activity provides Category I CME and a maximum of 7 Self-assessment credits toward Part 2 of the ABS MOC Program.
ABPath
This activity provides 7 Category I CME and Self-assessment credits toward Part 2 of the ABPath MOC Program.
How to Participate:
Select the date you attended. Note: If you attended in Florida, select the date of the module you attended last.
If you wish to obtain MOC, participate in the session that has MOC in the title. Learners will participate in a quiz consisting of 42 questions. Learners have 2 attempts and must pass at a mimimum of 80%. CME is awarded in conjunction with the MOC, although those who don't need MOC should participate in the CME session option.
If you need to claim CME (but not MOC), or just want to document attendance, select the module that has CME in the title. Learners will not be asked to participate in the quiz, and will need to claim the number of hours they participated.
Any use of this site constitutes your agreement to the Terms and Conditions of Online Registration.