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Forward2025 Forward: Building Trust to Shape the Future of Quality and Human Experience
Overview
This course offers Live (in-person) and Livestream (virtual) attendance options
July 15 - 16, 2025 - Hilton Rochester Mayo Clinic Area - Rochester, Minnesota
The Mayo Clinic course 2025 Forward: Building Trust to Shape the Future of Quality and Human Experience provides learners with information from a quality and patient experience perspective.
This course explores how integrating quality, safety, and outcomes with human-centric care enhances both patient and employee experiences. Evolving from the Quality conference and the Experience in Healthcare Course, this gathering reflects lessons learned from previous events, including innovations during the COVID-19 pandemic and strategies for the digital future of care.
Now accepting abstracts!
Abstracts are currently being accepted, the deadline for abstract submission is April 21. Projects that address quality improvements related to cost, outcomes, safety, patient experience/service, and equity are welcome. Research projects are also welcome.
Top-scoring abstracts will be recognized at the conference. Trainees are encouraged to participate, and their abstracts will be judged in a separate trainee category. Accepted abstracts will be invited to present a poster in both a virtual and in-person poster session. Top abstracts will be recognized during the conference, and some select abstracts may be invited to give oral presentations at the event. Internal and external abstract submissions are welcome.
Target Audience
This course is designed for allied dental staff, pharmacy technicians, allied health professionals, physicians, athletic trainers, physician assistants, audiologists, psychologists, dentists, registered dietitians, dietetic technicians, residents/fellows, healthcare executives, scientists, researchers, nurses, social workers, nurse practitioners, speech language pathologists, optometrists, students, and pharmacists.
Learning Objectives
Upon completion of this activity, participants should be able to:
- Apply quality improvement tools and techniques to enhance healthcare delivery and operational efficiency.
- Integrate the latest technology into daily practice to improve patient care and reduce administrative burden.
- Address the challenges of transitioning to a remote or hybrid work environment and its impact on quality improvement.
- Develop strategies to proactively enhance patient experience and communication across the healthcare continuum.
- Implement best practices for managing patient complaints and grievances to improve patient loyalty and meet regulatory requirements.
Attendance at any Mayo Clinic course does not indicate or guarantee competence or proficiency in the skills, knowledge or performance of any care or procedure(s) which may be discussed or taught in this course.
Location
All travel and lodging expenses are the sole responsibility of the individual registrant.
Accreditation
Accreditation Statement
In support of improving patient care, Mayo Clinic College of Medicine and Science is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.
Credit Statement(s):
AMA
This activity has been approved for AMA PRA Category 1 Credit(s) TM.
For disclosure information regarding Mayo Clinic School of Continuous Professional Development accreditation review committee member(s) and staff, please go here to review disclosures.
Register
Please update your profile to let us know if you have dietary restrictions or access requirements.
To claim credit for livestream participation in this course, learners must view the content during the hours posted for the live activity. This course is not approved for on-demand delivery.
Commitment to Equity, Diversity and Inclusion
Mayo Clinic School of Continuous Professional Development (MCSCPD) strives to foster a learning environment in which individual differences are valued, allowing all to achieve their fullest potential.
Cancellation and Refund Policy
View Cancellation and Refund Policy
All requests must be submitted in writing using the Contact Us Form.
Any use of this site constitutes your agreement to the Terms and Conditions of Registration.