Mayo Clinic Application of Quality Improvement Tools and Methods – Silver Level 2021 - LIVESTREAM
Course Directors: Nneka Comfere, M.D. & Carmen Kane
Mayo Clinic Application of Quality Improvement Tools and Methods – Silver Level is a comprehensive program on the identification of quality gaps and the application of quality improvement tools and methods to solve quality deficiencies. Attendees in this course understand the importance of quality improvement in health care and make it a part of what they do every day. They know how to measure quality in order to identify and prioritize opportunities for improvement and obtain the skills and knowledge to become problem solvers. This version of the Silver Level course is only available to non-Mayo employees, and most often, is given to audiences at MCCN member sites or to international groups with the help of Provider Relations.
Target Audience
This version of the Silver Level course is only available to non-Mayo employees, and most often, is given to audiences at MCCN member sites or to international groups with the help of Provider Relations.
Learning Objectives
Upon completion of this activity, participants should be able to:
- Articulate the case for patient-centered quality and affordability
- Apply systems and process thinking to your work
- Employ DMAIC framework as a structured approach for improvement
- Convey resources for Silver Certification
- Select and use appropriate tools within DMAIC framework
- Identify and measure gaps in quality
- Apply process improvement principles
Attendance at any Mayo Clinic course does not indicate or guarantee competence or proficiency in the skills, knowledge or performance of any care or procedure(s) which may be discussed or taught in this course.
All travel and lodging expenses are the sole responsibility of the individual registrant.
Planning Committee:
Nneka Comfere, MD
Carmen Kane
Barbara Mesenberg
Amy White, D.N.P., M.S., R.N., CNOR
Faculty:
Carmen Kane
Kim Hunsinger
Sean Clark
Sandra Booth
Accreditation Statement
In support of improving patient care, Mayo Clinic College of Medicine and Science is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.
Credit Statement(s):
AMA
Mayo Clinic College of Medicine and Science designates this live activity for a maximum of 8.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
ANCC
Mayo Clinic College of Medicine and Science designates this activity for a maximum of 8.0 ANCC contact hours. Nurses should claim only the credit commensurate with the extent of their participation in the activity.
Other Healthcare Professionals
A certificate of attendance will be provided to other healthcare professionals for requesting credits in accordance with state nursing boards, specialty societies, or other professional associations.
For disclosure information regarding Mayo Clinic School of Continuous Professional Development accreditation review committee member(s) and staff, please go here to review disclosures.
Cancellation and Refund Policy
Live Activities:
Request for cancellations must be submitted in writing to cme@mayo.edu. When cancelling a registration for a course 14 days or more before the course start date, a full refund (minus a $75 administrative fee) will be issued in the same form of payment the registration was received. No refunds are granted less than 14 days before the course start date.
Online/Enduring Material Activities:
Customers may cancel their participation from an online activity if no credit has been claimed and a written request is made within 30 days of purchase. A full refund minus a maximum $75.00 administrative fee will be provided. Administrative fees might be lower on activities that were initially $150 or less. Customer is responsible for inquiring about the administrative fee in advance if they are concerned.
All requests must be submitted in writing using the Contact Us Form.
Any use of this site constitutes your agreement to the Terms and Conditions of Online Registration.

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