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ForwardExperience in Healthcare: The New Fundamentals
Course Director: Rebecca A. Brustad, M.A.
September 18 - 20, 2023 - Mayo Civic Center - Rochester, Minnesota
Livestream (virtual) attendance option is available to Mayo Clinic Personnel only
Experience in Healthcare: The New Fundamentals is an interactive and lively course designed to highlight new fundamentals for enhancing the human experience. Drawing upon Mayo Clinic’s deep history, expertise and innovation, this solutions-focused course lets participants explore infrastructure, critical partnerships, patient voice, and digital tools to enhance the future of experience in healthcare.
Course Highlights:
- Hot topics on healthcare employee and patient experience
- Best practices to enhance the human experience
- Networking opportunities and interactive breakout sessions
- Dedicated time for questions and discussion
- Featured guest speakers:
- JP Paul (Vice President of Guest Experience, Minnesota Vikings)
- Roy Fuhrmann (Chief Operating Officer, Metropolitan Airports Commission)
- Brandy Houston (Strategy Lead, Blue Cottage of CannonDesign)
- Dylan Coonrad (Creative Director, CannonDesign)
- Chris Malone (Founder, Fidelum Health)
Target Audience
This course is relevant for physicians, nurses, executive leaders, quality employees and experience champions in healthcare.
Learning Objectives
Upon completion of this activity, participants should be able to:
- Identify why strategic and structural alignment is vital to improving the experience of staff and patients
- Describe critical service lines and leadership structure for a successful experience program
- Examine the impact of digital innovation to enhance the human connection
- Discuss the importance of structure for managing patient and visitor conduct
- Determine opportunism for enhancing experience programs
Attendance at any Mayo Clinic course does not indicate or guarantee competence or proficiency in the skills, knowledge or performance of any care or procedure(s) which may be discussed or taught in this course.
Lodging
Hilton Garden Inn Rochester Downtown
225 S Broadway Ave S
Rochester, MN 55904
Rooms have been reserved for attendees and their guests at the Hilton Garden Inn Rochester Downtown starting at $139/night. In order to receive the special rates, reservations must be made before August 8, 2023, or before the room block fills. Please identify yourself as a participant of the Mayo Clinic Experience in Healthcare - The New Fundamentals course when making your reservation.
Click here to make reservation online or call to make reservation by phone 507-285-1234.
Daily parking charge ($18) may apply. Parking rates subject to change.
Hotel Indigo Rochester
220 South Broadway Avenue
Rochester, MN 55902
Rooms have been reserved for attendees and their guests at the Hotel Indigo Rochester starting at $149/night. In order to receive the special rates, reservations must be made before August 28, 2023, or before the room block fills. Please identify yourself as a participant of the Mayo Clinic Experience in Healthcare - The New Fundamentals course when making your reservation.
Click here to make reservation online or call to make reservation by phone 507-252-8200.
Daily parking charge ($16) may apply. Parking rates subject to change.
Hilton Rochester Mayo Clinic Area
10 E Center St
Rochester, MN 55904
Rooms have been reserved for attendees and their guests at the Hilton Rochester Mayo Clinic area starting at $239/night. In order to receive the special rates, reservations must be made before August 8, 2023, or before the room block fills. Please identify yourself as a participant of the Mayo Clinic Experience in Healthcare - The New Fundamentals course when making your reservation.
Click here to make reservation online or call to make reservation by phone 507-258-5757.
Daily parking charge ($26) may apply. Parking rates subject to change.
Travel
Rochester, Minnesota, is a friendly city that greets thousands of visitors from around the world each year. The city is serviced by a modern international airport with multiple flights and connections daily. Access to and from the airport is provided by taxi, shuttle service, and rental car. The airport is located approximately 10 miles from the Mayo Clinic campus.
Note to Travelers: Several cities in the United States are named Rochester. When you make airline reservations and check your baggage, be sure that your destination is Rochester, Minnesota (RST) and that your baggage has been properly tagged.
Flying through the Minneapolis/St. Paul International Airport (MSP) is another option. There are two shuttle services that provide direct service to Mayo Clinic and the surrounding area. Travel time is approximately 90 minutes.
There are two shuttle services to the Rochester area from Minneapolis/St. Paul airport.
- Groome Transportation at 507-280-9270
- Rochester Shuttle Service at 888-998-9098
Mayo Clinic’s appointed travel company, Ultramar Travel, is available to assist with travel arrangements. Call Ultramar Travel toll-free at 866-629-6885.
Lodging arrangements are the sole responsibility of the individual registrant. Mayo Clinic School of Continuous Professional Development is not responsible for expenses incurred by an individual who is not confirmed and for whom space is not available at the meeting. Costs incurred by the registrant such as airline or hotel fees or penalties are the responsibility of the registrant.
Accreditation Statement
In support of improving patient care, Mayo Clinic College of Medicine and Science is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.
Credit Statement(s):
AMA
Mayo Clinic College of Medicine and Science designates this other activity (live and livestream) for a maximum of 15.50 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
ANCC
Mayo Clinic College of Medicine and Science designates this activity for a maximum of 15.50 ANCC contact hours. Nurses should claim only the credit commensurate with the extent of their participation in the activity.
Other Healthcare Professionals:
A record of attendance will be provided to all registrants for requesting credits in accordance with state nursing boards, specialty societies or other professional associations.
For disclosure information regarding Mayo Clinic School of Continuous Professional Development accreditation review committee member(s) and staff, please go here to review disclosures.
Available Credit
- 15.50 AMA PRA Category 1 Credit™
- 15.50 ANCC
- 15.50 Attendance
Please update your profile to let us know if you have dietary restrictions or access requirements.
To claim credit for livestream participation in this course, learners must view the content during the hours posted for the live activity. This course is not approved for on-demand delivery.
Commitment to Equity, Diversity and Inclusion
Mayo Clinic School of Continuous Professional Development (MCSCPD) strives to foster a learning environment in which individual differences are valued, allowing all to achieve their fullest potential.
Cancellation and Refund Policy
View Cancellation and Refund Policy
All requests must be submitted in writing using the Contact Us Form.
Any use of this site constitutes your agreement to the Terms and Conditions of Registration.